Terms and conditions

Agreeing to these terms

These terms are an agreement between you and Rumai ("Rumai", "we", "us"). They cover your use of the Rumai website, web app and mobile apps (the "Service").

By creating an account or using the Service, you agree to these terms and to our privacy policy. If you are using Rumai for a business, you confirm you are allowed to accept these terms on its behalf.

Who can use Rumai

You must be at least 18 years old and able to enter a binding contract. Rumai is built for business use, by freelancers, agencies and other service businesses.

Your account

Give us accurate information when you sign up and keep it up to date. You are responsible for keeping your password safe and for everything that happens in your account, including the actions of team members you add. Tell us straight away if you think someone has accessed your account without permission.

The person who creates the workspace is its owner. The owner manages billing, team members and permissions, and can remove anyone's access.

Free trial

New accounts get a 7-day free trial with access to Rumai's features. If you tell us where you heard about Rumai when you sign up, we add 3 extra days. At the end of the trial, you need to choose a paid plan to keep using Rumai. One free trial is allowed per person or business, and we may end a trial early if it is being misused.

Plans and billing

Paid plans are billed in advance, monthly or yearly depending on the plan you choose, and renew automatically until you cancel. Prices are shown on our pricing page, and taxes may be added where required. Payments are processed by Paystack or Stripe.

You can upgrade your plan at any time from your account settings. You can also downgrade, and the change takes effect at the start of your next billing period, so you keep your current plan until then. If your workspace has more team members than the new plan allows, you will need to remove the extra members before the downgrade can go ahead.

The Studio plan includes 3 team members. Each extra member is charged at the price on our pricing page and added to the workspace owner's bill. When you add a member, you pay for them from that day for the rest of the billing period. When you remove one, you stop paying for them from your next billing period. Team members and clients are never billed themselves.

If a payment fails, we will let you know and try again. If it still can't be collected, we may pause your access until it is paid. If we change our prices, we will tell you at least 30 days before the new price applies to your plan.

Questions about a payment or a receipt? Email billing@rumai.com.

Cancellation and refunds

You can cancel your subscription at any time from your account settings. When you cancel, your plan stays active until the end of the billing period you have already paid for, and it will not renew after that. We do not charge you again once you have cancelled.

Payments already made are not refunded, including for any unused part of a billing period, unless the law requires a refund. After your plan ends, you have 30 days to download or export your data. We will email you before that time runs out. After 30 days, your workspace and its data are permanently deleted.

Your content

You own everything you put into Rumai, including client records, contracts, invoices, files, messages and content. You give us permission to store, process and display that content only as needed to provide the Service to you and the people you share it with.

You are responsible for your content and for having the right to upload it, including any personal data about your clients. We don't claim ownership of your content and we don't sell it.

Client portals

You can give each of your clients their own portal link. Clients don't pay for portal access, and they can use it in a browser without downloading an app. You decide what each client can see, and you are responsible for who you invite and what you share with them. Your clients must also use the portal in line with these terms.

Acceptable use

You agree not to:

• break any law or help anyone else do so
• use Rumai for fraud, scams or to collect payments for goods or services you don't provide
• upload anything harmful, illegal, or that infringes someone else's rights
• send spam or unwanted messages through Rumai
• try to access other users' data or parts of Rumai you are not allowed to
• interfere with, overload or attempt to break Rumai's security
• copy, resell or reverse engineer the Service

Payments and other services

Invoice payments from your clients are processed by Paystack or Stripe under their own terms, and you may need an account with them to receive payments. Their fees, payout times and rules are set by them, not by Rumai. The same applies to other tools you connect, such as Google Drive or Google Calendar. We are not responsible for services we don't control.

Contracts and e-signatures

Rumai gives you tools to create, send and sign contracts electronically, and keeps a record of each step. Rumai is not a party to your contracts and does not give legal advice. Whether an electronic signature is legally valid depends on the laws that apply to you and your client, so check with a lawyer if you are unsure.

AI features

Rumai's knowledge assistant answers questions using the documents and information in your workspace. AI answers can be incomplete or wrong, so check anything important before relying on it.

Our software

Rumai, including its software, design, logo and brand, belongs to us. These terms give you a personal, non-transferable right to use the Service while your account is active. If you send us feedback or ideas, we may use them to improve Rumai without owing you anything.

Availability and changes

We work to keep Rumai running smoothly, but we can't promise it will always be available or free of errors. We may need to pause it for maintenance, and we may add, change or remove features over time. If we remove a major feature you pay for, we will tell you in advance.

Suspension and termination

We may suspend or close your account if you seriously or repeatedly break these terms, don't pay, or use Rumai in a way that could harm us, other users or anyone else. Where we reasonably can, we will warn you first and give you a chance to fix the problem. If we close your account without a good reason, we will refund any unused part of your prepaid subscription.

Disclaimers

Rumai is provided "as is" and "as available". To the extent the law allows, we don't give any promises beyond those in these terms, including that the Service will meet every one of your needs. Nothing in these terms limits rights you have under consumer protection laws that can't be excluded.

Limitation of liability

To the extent the law allows, Rumai is not liable for indirect or consequential losses, such as lost profits, lost business, lost data or damage to reputation. Our total liability to you for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim arose.

These limits don't apply where the law doesn't allow them, for example for death or personal injury caused by negligence, or for fraud.

Indemnity

If someone brings a claim against Rumai because of your content, the way you used the Service, or your breach of these terms or the law, you agree to cover the reasonable costs and losses that result.

Governing law

These terms are governed by the laws of the State of Delaware, United States. Before starting any legal action, please email support@rumai.comso we can try to resolve the issue informally. If we can't, the courts of Delaware will deal with the dispute, unless the law where you live gives you the right to bring a claim in your local courts.

Changes to these terms

We may update these terms from time to time. If we make important changes, we will tell you by email or in the app at least 30 days before they take effect. If you keep using Rumai after that, you accept the new terms. If you don't agree, you can cancel before they apply.

Contact us

Questions about these terms or your account? Email support@rumai.com. For payments, receipts and invoices from us, email billing@rumai.com. To report a security problem, email security@rumai.com. For anything else, you can reach us at hello@rumai.com.